Payment & Refund Policy

This Payment and Refund Policy (the Policy) constitutes an integral part of our Site’s Terms and Conditions and is subject to the provisions thereof. In the event of any conflict between the Policy and other Website documents, the provisions of the Policy shall prevail.

This Policy outlines how the payments for our custom research, data analysis, and professional editing services should be made and describes the existing refund procedures.

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1. PAYMENT TERMS

Pricing. The pricing for our Services is based on a bidding model. Once you place the Order for the Services, you will receive bids from our network of independent professionals. The final price will be the amount of the bid accepted by you and the price of any selected additional services if applicable.

Payment methods. To use our Services, you must provide one or more valid payment methods. You hereby authorize us to charge your payment method for the Services and any other amounts owed under the Terms. If the payment was not successfully settled and you do not cancel your Order, we may suspend your access to the Services until we have successfully charged a valid payment method.

Payment process. Placing an Order on the Site is free. When placing an Order, you agree to buy the Deliverable. Therefore, you must deposit funds after you accept the bid of a freelancer. You shall release the agreed fee on completion and delivery of the Services and once the Deliverable is accepted by you.

You have 72 hours after the project deadline to send us any complaints or revision requests. Please review the Deliverable carefully before releasing the full amount of money reserved for the Order. Once the full amount is released, it is deemed that the Deliverable is complete and accepted by you; therefore, no refund will be possible.

Account Balance. You are entitled to request a withdrawal of funds from your Account Balance during the 6 month’s period from the day when the funds were deposited. Upon the expiration of the mentioned period, we reserve the right to withdraw the funds from your Account Balance to cover operation costs.

2. REFUNDS AND MONEY-BACK GUARANTEE

You are entitled to request a reversal of your payment transaction (Refund) if you believe that the Deliverable was accomplished below the professional standards and specifications outlined in your Order Form or in our Terms. Please consider the option of a project revision before requesting a Refund.

Providing a detailed list of violations (the LOV) is an obligatory requirement and an important part of a Refund request process. The LOV is a document with a list of issues reflecting in detail any discrepancies between your initial project brief and the actual Deliverable.

100% of your payment is subject to Refund in the following cases:

• If you decided to cancel the Order before a specialist was assigned to it or within 20 minutes after creating the Order.
• If you accidentally paid twice for the same Order.
• If the Deliverable was provided after the agreed deadline and was not downloaded by you.
• If the Deliverable strictly fails to align with the initial instructions from the Order Form.
• If the level of unoriginal content exceeds 15% (proven by standard commercial duplicate content checkers like Copyscape or CopyLeaks).
• If the level of unauthorized AI-generated content is higher than 30% (proven by a reliable commercial detection service), unless AI usage was permitted in your brief.

Please note that if a 100% Refund is granted, you are not allowed to use the Deliverable and all rights granted to you under the Product License are deemed terminated.

No Refund is Possible in the following cases:

• Your Order status is displayed as finished and funds have been released.
• If you simply state that you are not satisfied with the Order and do not provide an LOV.
• If the Order delivery date was missed because you provided insufficient materials or we could not contact you for vital project clarification.
• If the deadline placed in the Order Form differs from the one that was actually required.

Sharing Personal Information and Consequences

Sharing personal information with a freelancer (email, phone, address, social media) outside of our platform is a serious violation of our Terms of Service. If discovered, your right to a refund will be revoked, you may be charged for services rendered, and your account may be permanently terminated.

3. GENERAL RULES FOR PARTIAL REFUNDS

Partial refunds are offered based on the amount of time that has passed or the portion of unused project milestones:

• 70% Refund: If you cancel when less than 50% of the deadline has passed.
• 50% Refund: If you cancel when 50-70% of the deadline has passed.
• 30% Refund: If you cancel when more than 70% of the deadline has passed.

4. QUALITY ASSURANCE GUARANTEE

We guarantee that all custom deliverables will meet the professional standards, technical specifications, and formatting guidelines requested in your initial brief. If the final product deviates from your approved instructions, you are entitled to free revisions. If the revised product still fails to meet the specified commercial requirements, you are eligible for a refund subject to the conditions outlined in Section 2.

5. CHARGEBACKS

A chargeback (dispute) is a procedure of challenging a transaction initiated by the issuer on following payment amount withdrawal. If you initiate a chargeback request without first utilizing our LOV and revision process, you are in breach of these terms. If a refund is granted via chargeback, you are not allowed to use the Deliverable and our Services, and all intellectual property rights granted to you are deemed terminated.